STATE · ITSM - Layer 02
Coming SoonResolve service requests with full context already there.
Every ticket arrives with the relevant asset record attached. AI surfaces the device history, owner, and likely cause before your team reads the first message. Faster resolution. Fewer back-and-forths.
THE REALITY
Tickets without context burn time you do not have.
When your team jumps between ITSM and asset tools for basic facts, resolution slows and employees feel ignored.
Jumping between tools for basic info
Responders open the ticket, then hunt in another system for device type, owner, and history. Information that should have arrived with the request never does.
No context on the ticket
Intake through email and chat loses structure. Triage turns into a back-and-forth for screenshots, asset tags, and unclear symptoms.
Service history buried elsewhere
Resolutions live in the ticketing tool while the asset record stays static. Patterns that could prevent repeat incidents never feed ITAM or planning.
STATE · ITSM
Resolve service requests with full context already there.
Every ticket that reaches your team arrives with the asset record attached: device type, owner, history, and recent activity. AI reads the request, surfaces the most likely cause, and suggests next steps before your team reads the first line.
Employee portal
Employee portal for structured request submission: no more Slack DMs to IT.
Asset context on every ticket
Asset context on every ticket, automatically.
AI-assisted triage
AI-assisted triage and suggested resolution.
Unified service history
Service history becomes part of the asset record, not a separate system.
Open queue
18
5 new from portal
SLA at risk
3
Resolved (7d)
142
↑ vs last week
Queue · Incidents & requests
Service catalogINC-2841
VPN drops on corporate Wi‑Fi
Maya Ortiz · P2 · 2h left
REQ-902
Request Figma Enterprise seat
Leo Park · P3 · 1d left
INC-2836
Docking station not detected
Priya N. · P2 · 4h left
INC-2841
VPN drops on corporate Wi‑Fi
From portal · Maya Ortiz · Engineering
Linked asset · ITAM
MacBook Pro M3 14"
Serial WVG-8K2M · Assigned to Maya Ortiz
CORE CAPABILITIES
Service management built on operational truth.
WorkVerge connects conversational intake with structured asset data so AI suggestions stay trustworthy.
Employee self-service portal
A structured interface for raising requests, checking ticket status, viewing assigned assets, and accessing approved applications. No more Slack DMs to IT.
Asset context on every ticket
Every incoming request automatically surfaces the relevant asset record: device, owner, history, prior incidents, and warranty status. Before your team reads line one.
AI-assisted triage
AI reads the request, classifies it, suggests the most likely root cause, and recommends a resolution path based on prior tickets for that asset or device class.
Unified service history
Every ticket is written back to the asset record. The service history becomes part of the asset - not a separate system you have to search manually.
Structured escalation routing
AI routes unresolved tickets to the right team based on asset type, priority, and history. Escalation paths are explicit, not ad hoc. No ticket falls through.
SLA tracking and visibility
Response and resolution targets tracked automatically. Teams see their SLA performance in real time. Managers see trends without building a separate report.
Built for Enterprise
From startups to enterprise IT teams, WorkVerge scales with your needs.
Flexible Deployment
Cloud-hosted or self-hosted. WorkVerge fits your infrastructure and data residency requirements.
Department Isolation
Get a dedicated operational view with workflows and integrations for each team: IT, HR, and Finance.
Governance Controls
Approval workflows for asset assignments, access requests, and sensitive policy changes.
Scalability
Manage asset configs, workflow rules, and integrations as code within your Git repositories.
Customization
Tailor notifications, workflows, and portal branding to match your team's operating procedures.
Compliance Ready
ISO 27001 aligned. Exportable audit logs, RBAC, and data sovereignty controls built in.
Connect anything, everything
WorkVerge integrates with the tools your team already uses, with more added regularly.
SECURITY
Secure by Default
WorkVerge is built with security at every layer, from access controls and audit trails to data encryption and compliance tooling.
ISO 27001 AlignedFrameworks & regulations
SOC 2
GDPR
27001
Plus enterprise controls including RBAC, SSO, and exportable audit logs.
Role-based access control for least-privilege permissions.
Asset data encrypted in transit and at rest.
Detailed audit logs with export support.
SAML and SSO support for seamless authentication.
Multi-step approval workflows for sensitive changes.
Configurable API scopes per integration.
Data residency and sovereignty controls.
Compliance with ISO 27001 framework.
Clear IT operations start with one step.
Most teams start with ITAM and have full asset visibility within two weeks. AI surfaces the gaps, the risks, and what to prioritise from day one.