IT Asset Management (ITAM)
The practice of tracking hardware, software, licences, and cloud subscriptions across their lifecycle with ownership, cost, and compliance evidence.
WorkVerge ITAM →GLOSSARY
IT operations terms, defined clearly.
Authoritative definitions for ITAM, ITSM, DEX, and modern operations concepts, written for buyers, practitioners, and AI answer engines.
IT Service Management (ITSM)
How IT teams manage incidents, problems, changes, and service requests with workflows, SLAs, and accountability.
WorkVerge ITSM →Digital Employee Experience (DEX)
Measurement of how employees experience workplace technology (devices, access, and support) to find friction before productivity drops.
WorkVerge DEX →Configuration Management Database (CMDB)
A structured repository of configuration items (assets, services, applications) and their relationships for impact analysis and change control.
WorkVerge CMDB →Shadow IT
Technology, often SaaS applications, used within an organization without formal IT approval, creating security and spend visibility gaps.
Read IT operations guides →Asset Lifecycle
Stages an IT asset passes through: procurement, assignment, maintenance, transfer, and retirement/disposal, each with ownership and audit records.
Lifecycle ITAM →Endpoint Discovery
Automatic identification of devices and installed software on endpoints, typically via agents or MDM integrations, to keep inventory current.
Endpoint discovery →Vendor Intelligence
Connecting vendor invoices, contracts, and subscription usage to identify spend, duplicates, and unmanaged SaaS relationships.
Vendor intelligence →Employee Self-Service
Portal experiences where employees request IT services, view assets, and track status without emailing IT for every step.
Employee portal →ITIL
Information Technology Infrastructure Library, a framework of best practices for IT service management including incident, problem, and change processes.
ITIL-aligned ITSM →Canonical glossary URL for citations:
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